|Localization QA & Testing|
Quality and Testing
At Janus, Quality Assurance (QA) systems exist in each phase of the translation and localization process and are the bedrock of our approach to what we do. Managing the globalization ecosystem is a constant challenge, and each our clients benefit from our experience and passion for getting it right the first time. Our proven approach is systematic, consistent, scalable and adaptable to the specific needs of the project. Backed by the ISO 9001 international standard, services from linguistic and accuracy checking to internationalization, functional testing, compliance, automation and QA tool development, we provide a customized approach that ensures the final deliverables meet the project objectives. Carried out both in-country by native speakers or in our off-shore facilities, our QA teams are built cater to all languages and meet the budgetary and service-level expected by our clients.
Originally certified in 2000, we are continually improving our systems and process while enforcing an aggressive training regimen for our QA personnel, which led us to recertify in 2008. We now operate under ISO 9001:2008 certification and have developed and introduced a quality control system that satisfies the requirements of the international standard. Audited by international TÜV SÜD, we are constantly on the lookout for ways of improving it further, and monitor all of our production procedures carefully to make them as efficient as possible.
We understand better than anyone else that in translation, the quality of the finished product depends on EVERY stage of the process being completed to a high standard. Our approach to Quality Assurance goes a long way towards ensuring this, and systemic checks are carried at key project milestones to comply with our internal standard. At each check, corrections are made; notes made to reduce or eliminate the same error in the future uncover any potential pitfalls our teams could stumble on before they happen.
We implement a range of semi-automated and automated quality control procedures at various phases of a project’s development depending on requirements. A variety of off-the-shelf and proprietary QA tools are used to analyze items that can be automated, and human linguists and testers are employed to verify what a computer can not.
Testing services include:
Our senior linguists, all native speaking and in-country review your materials for translation accuracy and cultural appropriateness for the intended market. This step is performed on all of translation projects, beginning in the pre-project planning when all language assets are analyzed, including glossaries, style guides and existing translations. Review is based on the industry-standard LISA QA model, whose indicators dictate the next step in the process. Redundant quality control and testing against pre-defined standards provides for a detailed reporting of the quality of the translation.
Localization is a complex process with many moving parts and complexities that are not always foreseen before the end product is compiled and viewed in its intended form. Our engineers verify that the localization process has not introduced functionality defects into the software which alters or breaks the applications functionality. We make every effort to identify problems before they happen, but if we do miss them, our engineers and testers are there to make sure they are found before it's too late.
Engineers systematically comb the user interface of your localized product and look for errors from encoding, which creates garbage characters, text truncation, dynamic re-sizing issues, graphic display problems, formatting errors, text that has not been translated, and items that are not culturally acceptable in the target market. Our collaboration platform allows us work seamlessly to allow our engineers in Russia to identify issues and work with native-speaking, in-country teams to fix, rebuild and re-check the issue before final delivery.
The combination of automated quality control tools on the one hand, and obligatory editing by qualified experts on the other, enables us to maintain a top-quality standard without affecting either their affordability or the time taken to deliver them.
Contact us to find out how our QA and testing services can help you enter new markets with confidence.